What happens if I am not home at the time of delivery?

At Housebest.nl We do everything possible to deliver your order at the agreed time. Nevertheless, it may happen that you are not at home when the delivery man arrives at the door. Don't worry - your package will still reach you quickly.

🚚 Second delivery attempt

• Most delivery partners, such as PostNL, DHL and DPD, often do a second delivery attempt.
• You will receive an email or bill with the new delivery date and time.
• Sometimes the track & trace allows you to choose a new time yourself.

📍 Collection point

• As a second delivery not possible or if you prefer, the package will be sent to a pickup point near you brought.
• You will receive a message with the address and opening hours of the pickup point.
• Don't forget to a valid ID to bring with you at pickup.

📦 Large and heavy items

• For larger orders, such as furniture or garden sets, the delivery person will contact you to reschedule.
• Hereby personal presence usually required.

💡 Tip: Use the track & trace link you receive from us to track your delivery in real time to avoid surprises.