Warranty conditions at Huisbest.nl

At Huisbest.nl you always get legal warranty AND benefit from our additional service.
We supply many products directly from our European suppliers, including warehouses in Spain.
This allows us to offer a wide range of products at competitive prices.

Legal warranty

In the Netherlands, a product must do what you can reasonably expect of it.
Does the product break down within a reasonable period of time without any fault on your part? Then you are entitled to a free repair, replacement or refund.

Our additional service

• 2-year warranty on manufacturing defects unless otherwise stated.
• Fast communication through our customer service, including for international shipments.
• Clear warranty procedure - you know exactly what steps to take.

Dropshipping from Spain - what does this mean for you?

• Products are often directly from the Spanish warehouse sent to your address.
• Delivery times are usually 3-5 business days, but sometimes a little longer for large packages.
• Returns and warranty cases are processed by mutual agreement:
  • Smaller parts can often be backordered immediately.
  • Larger products may require shipping back to us or the Spanish warehouse.
• We remain your point of contact, even if the delivery went through our Spanish supplier.

What is not covered under warranty?

• Damage due to misuse or normal wear and tear.
• Products that have not been installed or used according to the instructions.
• Transportation damage due to improper assembly or packaging by the customer.

💡 Tip from Huisbest.nl: Always keep your proof of purchase and take pictures immediately in case of damage. This speeds up warranty processing.e additional service.